This unit focuses upon the effective and efficient planning and management of work activities. It provides learners with the knowledge and skills to design, implement and change operational plans to improve effectiveness and efficiency, and to design and monitor appropriate systems to ensure quality of the products and services.
Learners may investigate their own organisation and their role within it. Their research will involve evaluating the importance of business processes in delivering outcomes based on business goals and objectives, establishing customer requirements and developing and implementing operational plans to meet them.
This will include the identification of resources needed, the planning and allocation of appropriate work activities, the setting and monitoring of performance measures and quality standards, and then taking appropriate action or making suitable recommendations to solve problems at work and managing the resulting change.
Consideration will be given throughout the unit to legal, regulatory and ethical requirements, particularly to the maintenance of health and safety.
Learners will discover that the objectives of successful managers are largely achieved through others and that the involvement of teams, peers and individuals is crucial to the efficient and effective management of activities.
This unit aims to enable learners to develop an understanding of the issues relating to the management of activities with a particular focus on problem solving.
The unit provides a basis for understanding how different organisations are structured and controlled, and the importance of business goals and objectives. The workings and operations of the organisation are examined and Learners are required to develop and deliver operational plans.
On successful completion of this unit a learner will be able to:
| Learning Outcomes | Assessment Criteria |
| 1. Examine the importance of business processes in delivering business goals and objectives |
1.1 Identify and evaluate organisational functions, their main processes and the relationships between the functions |
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1.2 Review methods and approaches for mapping organisational processes |
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| 2. Investigate how business goals and objectives affect business operations |
2.1 Explain the effect of organisation mission, aims and objectives on the structure and culture of an organisation |
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2.2 Analyse different approaches to goal setting for organisations |
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| 2.3 Set SMART objectives | |
| 3. Develop and implement plans for an operational area. |
3.1 Develop and introduce plans that support the achievement of organisational goals and objectives |
| 3.2. Use SMART objectives | |
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3.3 Monitor and control plans to make sure objectives are achieved |
