This unit is divided into three parts and examines communications at an organisational level, interpersonal communications and managing internal and external communications.
Effective communications are vital to the success of any organisation, to ensure understanding, involvement and commitment to organisational policies and procedures.
Organisations today often need to change their policies and procedures to survive in the developing local and global economies.
It is important for managers to realise the importance of sound communication practice and systems to ensure the effective development and dissemination of new ideas and decisions for change.
This unit will help managers explore the links between good communications and the development of workforce understanding and commitment to change by considering what is meant by good communications practice. It will then help them look at their communication skills as well as how to improve links between their team, other parts of the organisation and beyond.
The unit aims to develop the learner’s awareness of organisational, personal, team and external communications. Communication practices, systems, styles and tools are explored and how they support individual and group’s commitment to organisations and their objectives.
Interpersonal communication with an emphasis on analysing the learner’s own personal style to empower and improve personal communication skills is central to the unit. For this purpose, learners should obtain feedback on their input at meetings, presentations, interviews and in discussions with peers and tutors.
| Learning Outcome | Assessment Criteria- The Learner can: |
| 1. Analyse communications in organisations | 1.1 Understand the importance of effective communications in organisations |
| 1.2 Identify and explain communication practices and systems that allow organisation policy and procedures to be understood and followed; and how ideas, new initiatives and developments can be shared | |
| 1.3 Evaluate how workforce commitment to organisational change can be achieved using different communication practices | |
| 1.4 Analyse communication barriers and weaknesses and remedies to such problems | |
| 2. Understand and develop personal interpersonal communications | 2.1 Explain interpersonal communications and communication styles |
| 2.2 Show awareness of personal interpersonal communication skills and provide evidence of your skills including presentation style, meetings management and networking | |
| 2.3 Apply approaches to improve personal communication style | |
| 3. Evaluate the management of internal and external workplace communications | 3.1 Identify and explain how management can support teams and other groups, departments or sections within and outside an organisation to communicate effectively |
| 3.2 Investigate organisational practices that support internal and external workplace communications | |
| 3.3 Evaluate communication tools, approaches and practices that support effective internal and external communications | |
| 3.4 Plan improvements in workplace communications and implement the plan. |
